Privacy policy
Last updated: 15th August 2025
Willow and Sage Pet Care (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and store your information when you use our website and services.
1. Who We Are
Willow and Sage Pet Care is a pet services business owned by Holly Molnar and based in Teesside & County Durham, UK, offering dog walking, home visits, and general pet care.
Contact:
Email: holly@willowandsagepetcare.co.uk
2. Information We Collect
We may collect and process the following personal information:
- Contact Information – your name, address, email address, and phone number.
- Pet Information – your pet’s name, breed, health details, and behavioural needs.
- Service Information – details of the services you book with us.
- Payment Information – payment method and transaction details (processed securely via third-party payment providers).
- Website Usage Data – IP address, browser type, and browsing activity via cookies.
3. How We Use Your Information
We use your personal information to:
- Provide and manage our pet care services.
- Communicate with you regarding bookings, updates, and enquiries.
- Keep accurate records for legal and accounting purposes.
- Send you marketing communications (only if you have opted in).
- Improve our website and customer experience.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract – to deliver the services you have booked.
- Legal Obligation – to comply with laws and regulations.
- Legitimate Interests – to run and improve our business.
- Consent – for marketing communications or where required by law.
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers – such as payment processors and IT support.
- Professional Advisors – such as accountants or legal consultants.
- Authorities – where required by law or in emergencies relating to your pet’s welfare.
6. How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of your information.
- Request deletion of your data (where legally possible).
- Object to processing or request data portability.
- Withdraw consent at any time (for marketing or optional data collection).
You can exercise these rights by contacting us at [Insert Business Email].
8. Cookies
Our website uses cookies to improve functionality and your browsing experience. You can control cookies through your browser settings.
9. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Willow and Sage Pet Care
Email: holly@willowandsagepetcare.co.uk