Last updated: 15th August 2025

These Terms & Conditions (“Terms”) govern your use of our website and the services provided by Willow and Sage Pet Care (“we”, “our”, “us”). By using our website or booking our services, you agree to these Terms.

1. Services Provided
We offer pet care services, including dog walking, home visits, and pet sitting, as described on our website. Services are subject to availability.

2. Booking and Payment
- All bookings must be confirmed in writing.
- Payment terms will be outlined at the time of booking.
- We reserve the right to refuse or cancel bookings at our discretion.

3. Cancellation Policy
- Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
- In emergencies, we will work with you to reschedule where possible.

4. Your Responsibilities
By booking with us, you confirm that:
- You are the legal owner or authorised guardian of the pet(s).
- Your pet(s) are up-to-date with vaccinations (where applicable).
- You have disclosed any behavioural, medical, or dietary needs.

5. Liability
- We will take reasonable care of your pet(s) and property.
- We are not liable for loss, injury, or damage beyond our reasonable control.
- In emergencies, we may seek veterinary care for your pet(s) and you agree to cover costs.

6. Website Use
- You may use our website for lawful purposes only.
- You must not misuse the website or attempt to compromise its security.

7. Intellectual Property
All website content (except where specified to the contrary) is the property of Willow and Sage Pet Care and may not be used without our written permission.

8. Privacy
Our use of your personal information is governed by our Privacy Policy.

9. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website.

10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.